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Customers Satisfaction Survey Form
Dear Customer
Thank you for giving us the opportunity to serve you better. Please help us by taking a few minutes to tell us about the service that you have received so far. We appreciate your business and want to make sure we meet your expectations
Customer Profile (Please Complete by all means the fields with the star mark)
Company
Compulsive
Country
Agent Name
(اجباری)
Position Title
Compulsive
Email
Compulsive
Company Business
(اجباری)
Tel No
Compulsive
Fax
Purchased Product
Please Specify The Name Of Purchased Product (S)
Pruduct
Benzene
Paraxylene
Mix Xylene
Orthoxylene
Light End
Heavy End
Reformate
Raffinate
Heavy Aromatics
LPG
C5 CUT
Other
Questionnaire
1-How do you evaluate the Conformity of Submitted Product with the Order
Exellent
Good
Fair
Weak
Poor
In case of Fair, Weak or Poor would you please complete the following subjects
Order No
Loading Date
Date is not correct.
*
Order Quantity
Submitted Quantity
Difference
2-How Satisfy are you with Quality of the Product Comply with the Mentioned Specification
Exellent
Good
Fair
Weak
Poor
In case of Fair, Weak or Poor would you please complete the following subjects
Product quality incompatibility regarding to mentioned applications
Insufficient stability for quality of the submitted product
Insufficient technical information of the product
Other subject
3-Loading and Product Delivery: How do you evaluate the Loading and Delivery of the Product from Nouri Petrochemical Company
Exellent
Good
Fair
Weak
Poor
Any Comments
4-Communication Devices:How Do You Evaluate Communication Devices of Nouri Petrochemical Company
Exellent
Good
Fair
Weak
Poor
Any Comments
5-Relevant Specialist: How satisfied are you with the Accessibility of the Related Specialist
Exellent
Good
Fair
Weak
Poor
Any Comments
6-Production Specification: How do you evaluate the Product Specification
Exellent
Good
Fair
Weak
Poor
Any Comments
7-Clarification: How Do You Evaluate Clarifications in Nouri Petrochemical Company
Exellent
Good
Fair
Weak
Poor
Any Comments
8-Staff Approach: How do you evaluate the Staff Approaches (Professionalism) with the Customers
Exellent
Good
Fair
Weak
Poor
Any Comments
9-1-Complaint Investigation: Complaints investigation
Exellent
Good
Fair
Weak
Poor
9-2-Complaint Investigation: Response on time to the complaint
Exellent
Good
Fair
Weak
Poor
10-1-Safety And Environmental Requirements: Safety requirement consideration
Exellent
Good
Fair
Weak
Poor
10-2-Safety And Environmental Requirements: Environmental requirement consideration
Exellent
Good
Fair
Weak
Poor
Any Comments
11-Based on your Experience with Product, How likely are you to Purchase Product Again
Definitely will
Probably will
might/might be
Probably will not
Any Comments
Form No : NOPC-F-CML-02-02
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