According to Public Relations of Nouri petrochemical Company, the 12th National Customer Satisfaction Summit was held on 25th January 2023 with a "customer-oriented" approach in international broadcasting conferences hall with the presence of industry owners, economic operators, and trade unions of Iran.
In this meeting, which is held every year under the auspices of the Iranian Chamber of Commerce, Nouri Petrochemical Company could receive the golden statue of customer satisfaction at the national level based on the evaluations carried out in the framework of the conference.
Based on this report, the winners of the 12th period were honored with a statue and a certificate of appreciation after stating the main axes of the evaluation, such as familiarization with global techniques of interaction with customers and stakeholders of economic, manufacturing and service enterprises, improving the level of satisfaction and achieving customer loyalty, ways to increase market share, familiarization with the CRM system, etc., at the end of the meeting.
On the sidelines of this meeting and after receiving the golden statue of this event, the director of the Supply chain, Marketing & Sales of Nouri Petrochemical Company said that Nouri Petrochemical Company, as one of the first holders of two important standards of management system for monitoring and measuring customer satisfaction, ISO 10004: 2018 and Customer Complaints Management System 2018: ISO 10002 at the level of companies of the same category has always paid special attention to this important category.
He also noted that the use of modern techniques such as benefits of using correct communication and paying attention to customer's needs, communication based on mutual benefits and the role of building trust in customer retention are inevitable for any progressive organization.
Emphasizing the importance of maintaining and increasing customer satisfaction in developing any successful production company, he said: In Nouri Petrochemical company, with high commitment and attention to customer orientation and a special attitude towards the market, selling has replaced with buying in commercial interactions. In this matter, each employee plays the role of a sales consultant instead of just selling, and they always try to meet customers’ needs and demands, and this has increased the satisfaction and loyalty of both domestic and international customers.
In the end, he stated that we are pleased that we have been able to fulfill a large part of the demands of our main customers and we believe that even achieving this level of customer satisfaction will not be considered as the end of our successful company.
It is worth mentioning that the selected companies of this national summit are designated every year based on detailed evaluations of the country's top production and service units and after examining various indicators such as quality drivers, pricing, complaint handling management, and customers’ satisfaction mechanisms, branding and customer relationship management, trustworthy dealings with customers and customer loyalty.